“Quality Proof” and customer satisfaction
Comerio Ercole, with respect to "customer satisfaction" allows any customer to state their own satisfaction level by means of a “Satisfactory check list”. This system then grants the activation of formal check procedures specific to any received signaling.
The "Quality Proof" brand: a guarantee of “Made in Italy”
Comerio Ercole introduced a corporate brand identified under the name of "Quality Proof" in order to offer the highest transparency to the customer in terms of product knowledge confirming the technical and technological quality of the MADE IN ITALY products as far the mechanical and engineering sector is concerned.
Herewith are the main features of the "Quality Proof" system:
Comerio Ercole ensures that its production process is managed in accordance with the ISO 9001 standards Edition 2008.
Comerio Ercole ensures the good quality of the materials and their accurate machining according to the protocols and specific norms agreed with the customer.
CUSTOMER SERVICE ASSISTANCE
Comerio Ercole provides an after-sales assistance service provided by a dedicated team of staff able to offer rapid and competent support by means of a new system called “TICKETING”. Comerio Ercole additionally offers its customers the possibility of a scheduled and periodical maintenance service.
SPARE PARTS AVAILABILITY
Comerio Ercole guarantees its customer the supply of original spare parts for at least 10 years after the machines delivery, offering a truly corporate service and organization which always has at its disposal any technical drawing for the identification of the interchangeable component or components.
Comerio Ercole developed a new program of professional education called “ATHENA”. This system supports the customer by providing detailed knowledge and understanding concerning the delivered plants.
Comerio Ercole pays specific attention to operator’s safety worldwide, paying special attention to the main existing technical rules (EN, ISO, IEC). Safety standards concerning the supply of machinery outside of the EU-market are particularly taken into consideration.
CSR - Corporate Social Responsability
Comerio Ercole, with the recent approval of the ethical code, as CSR - Corporate Social Responsibility acts on the basis of solid principles such as equity, equality, protection of the person, of the environmental, transparency and protection of the health.
Comerio Ercole, has been always projected to study and coordinate research and development projects. A skilled technical team and simulation and test systems are available. Since 2002 its research laboratory has been nationally recognized by the Ministry of Scientific Research, and since 2008 it is accredited to QuESTIO system of the Lombardy Region.
Comerio Ercole SpA developed a flat head extrusion system for rubber processing recovered from tires or industrial scraps. Main applications such as carpets, sports flooring, acoustic panels, etc.
QUALITY PROOF - Made in Italy
FIVE EASY formula:
1. Quality Certification
2. Warranty Term
3. Customer Service Assistance
4. Spare parts availability
MADE IN ITALY means Quality and Technology
- ORIGINAL TRAINING
- ORIGINAL SERVICES
- ORIGINAL SPARE PARTS
- Quality & Technology